Frequently Asked Questions
We pay attention to our players! We have created a list of Q&As to help you kickstart a safe and fun gambling journey. In the rare case we might not have an answer to a query of your interest, don’t hesitate to contact our customer support team.
The process is pretty simple. All you have to do is click the “Sign Up” button in the upper right corner and fill in the blanks. Add your email and password, and choose your preferred currency and place of living. Afterwards, you will receive an email to confirm the registration. Once that’s complete, you are set!
In the Footer Menu at the bottom of the page, you can find the “Support” section. After opening the page, you will get to the Contact Form. All you have to do is fill in the message and drop it off. Alternatively, you can contact support by clicking the message symbol in the lower right corner which will launch our live chat, or by email!
ShadowBit does not offer a separate mobile app. However, the modern-looking design had been optimized to adapt to every iOS, Android, PC, laptop, or smartphone device.
No, you cannot change your already registered email address.
You can add restrictions and limitations on your profile or contact our customer support team to permanently close the account.
ShadowBit offers 21 different deposit methods, including Visa, Mastercard, Instadebit, iDebit, Interac, MiFinity, Venus Point, ecoPayz, ecoVoucher, MuchBetter, Neteller, Neosurf, Sticpay, Skrill, Rapid Transfer, Bitcoin, Dogecoin, Ethereum, Bitcoin Cash, Tether and Litecoin.
ShadowBit provides 18 different withdrawal methods, including Visa, Mastercard, Bank Transfer, Instadebit, iDebit, Interac, MiFinity, ecoPayz, MuchBetter, Neteller, Sticpay, Skrill, Bitcoin, Dogecoin, Ethereum, Bitcoin Cash, Tether and Litecoin.
You can both deposit and withdraw in 6 different cryptocurrencies, including Bitcoin, Dogecoin, Ethereum, Bitcoin Cash, Tether and Litecoin.
At ShadowBit, there are no transaction fees on any type of payment.
If you choose to play with cryptocurrencies, you will need a digital wallet. Whenever you deposit or withdraw funds, it stores cryptocurrency from your account.
ShadowBit accepts the following currencies: EUR, USD, AUD, CAD, NZD, NOK, PLN, RUB, JPY, BTC, BCH, ETH, LTC, DOG and USDT.
Go to the menu and then click “Account”. After entering the page, you will find the Wallet section on the left side and click on the “Add new” button to select another currency. Then, in the upper right corner of the main page, you can choose between the preferred currencies.
After you’ve signed up or logged in at ShadowBit, click the Deposit button in the upper right corner, and under the section Currency, you can add and edit the preferred one, including crypto.
You can check your available balance either on the main page in the upper right corner or go to My Account and look for the Wallet section. This view will allow you to thoroughly look into the deposit/withdrawal balance or your transaction history.
The processing time for all deposit methods is instant.
Withdrawals via Visa, Mastercard and Bank Transfer take 1-3 banking days. All the other withdrawal methods have an instant processing time.
Unfortunately, you can only cash out the same way you deposited; in other words, they must go back the same way it came into your account due to the AML policy.
The minimum withdrawal limit for all FIAT payment methods is 25 CAD, as for cryptocurrencies (Bitcoin 0.001BTC; Dogecoin 0.01 DOG; Ethereum 0.01 ETH; Bitcoin Cash 0.001 BCH; Tether 0.001 USTD; Litecoin 0.01 LTC) they are all different. Regarding the maximum limit, the FIAT methods go up to 5,000 CAD, and cryptocurrencies (Bitcoin 0.4BTC; Dogecoin 100,000 DOG; Ethereum 20 ETH; Bitcoin Cash 100 BCH; Tether 4,000 USTD; Litecoin 60 LTC) again have separate limits.
The minimum deposit limit for all FIAT payment methods is 25 CAD, as for cryptocurrencies (Bitcoin 0.0001BTC; Dogecoin 0.01 DOG; Ethereum 0.01 ETH; Bitcoin Cash 0.001 BCH; Tether 0.0001 USTD; Litecoin 0.01 LTC) they are all different. Regarding the maximum limit, the FIAT methods go up to 5,000 CAD, and cryptocurrencies have no limit.
There are different wagering requirements for specific offers and promotions. You can check out the details for each bonus in the Promotion section, and each requirement is segmented under the given promotion.
To get your bonus, go to the promotions page and choose your preference. You can separately open the promotions and check the steps to claiming a bonus.
You can claim our bonuses and promotions multiple times as you like. The only exception is the Welcome Bonus which applies only to new players after their first deposit, as well as the cases when the bonus has country restrictions, and the player is a citizen of one of these countries.
To claim the Welcome Package or to get the first/second/third deposit bonuses, your deposit shall be at least 20 EUR/USD; 30 CAD/AUD/NZD; 200 NOK; 95 PLN; 1100 RUB; 2800 JPY; 0.001 BTC; 0.16 BCH; 0.013 ETH; 0.33 LTC; 330 DOG; 20 USDT. Hence, the Welcome Package will be added automatically on the first three deposits you make. Also, you will receive 100 free spins.
There is no Cashback Bonus standing on its own. However, there is a cashback promotion if you are a part of our Loyalty Program. You can check more details on the cashback percentage on our Loyalty Program page.
Yes, ShadowBit is a safe casino. We regulate under the laws of Curaçao (licence no. 8048/JAZ2020-013). As an additional precaution, you will go through a KYC process during your payment method. Also, you can expect high-level security regarding your personal information since we are using the latest SSL encryption.
Yes, your Bitcoins are completely safe at ShadowBit. We are highly determined to keep our players’ trust. So, we are using SSL technology and the latest anti-fraud techniques to guarantee full financial security.
Yes, you must undergo a KYC before continuing your gambling journey.