RESPONSIBLE GAMING
Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it’s important to note that Gambling should be seen as entertainment and not as a means to make money; keep track of the time and money you spend while gambling.
Besides, as a player, you have the opportunity to put a loss limit on your account (among other limits such as “Deposit”, “Cooling Off”, “Wager”, and “Self-Exclusion” that can be applied in “Responsible Gambling” tab of your Personal Profile). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits 50 CAD, has a loss limit of 10 CAD and the player goes on and wins 1,000 CAD, the player can still lose more than 10 CAD of the 1,000 CAD balance as it's based on the initial deposit instead of the winnings.
Assistance for problem gaming
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent parties.
Personal limits
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits functionality, please contact support.
Deposit Limit. You can set a limit on your deposits for a day, a week, or a month.
Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month.
Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon expiry your account will automatically be re-activated.
Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year. Once set, the user account will immediately be disabled and you will be excluded from all promotional offers for the set period. Deposit or fund withdrawal will be prohibited.
Player Self-Exclusion
If you are concerned about your gambling behavior, you may choose to lock your gaming account. To do so, you may contact our Support Team at SUPPORT EMAIL and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
Please note that if you are self-excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self-excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self-excluded expires.
External help
You may contact any of the following organizations for consultation and support:
- Gambling Anonymous
- GamCare
- Gambling Therapy
Minors
Shadowbit.io only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors registering and playing at our casino. The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:
- http://www.cyberpatrol.com/
- http://www.gamblock.com/
- http://www.solidoak.com/
- http://www.netnanny.com/
